Refund policy
Thank you for shopping with us! We value your satisfaction and aim to provide the best possible shopping experience. Please review our return and refund policy below:
Returns
- We accept returns within 7 days of receiving your order.
- To initiate a return, please contact us at [kihoylifestyle@gmail.com] with your order details.
Conditions for Returns
- Items must be unused, in their original condition, and with all original tags and packaging intact.
- Items that are damaged, worn, or not in their original packaging will not be eligible for a return.
Non-Returnable Items
- Certain items such as [sale items] are not eligible for return.
Refunds
- We do not provide monetary refunds for returned items.
- Once your return is approved and processed, you will receive store credits equivalent to the value of the returned item.
Store Credits
- Store credits can be used for future purchases on our website and are valid for 1 year.
- Store credits cannot be exchanged for cash.
Exchange
- Store credits can be used to exchange your item for another product of your choice. If the new item’s price exceeds the store credit, you will need to pay the difference.
How to Return an Item
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Email us at [kihoylifestyle@gmail.com] to request a return authorization.
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Once approved, securely package your item and send it to:
904, Malibu Towne
Road / Street: Sohna Road
Locality / Sub Locality: Sector 47
City / Town/Village: Gurugram
District: Gurugram
State: Haryana
PIN Code - 122018
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Please note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Processing Time
- Returns will be processed within 7-10 business days of receiving your item. Store credits will be issued immediately after approval.
If you have any questions about our policy, feel free to reach out to us at kihoylifestyle@gmail.com
